Last Updated: 18th March 2026
1. Introduction
JESFEM Multiservice Limited (“JESFEM”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website at jesfemmultiservice.com (“Website”), use our services, or otherwise interact with our company. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and your rights regarding your information. By using our Website or services, you agree to the practices described in this policy.
Company Information: JESFEM Multiservice Limited is registered with the Corporate Affairs Commission of Nigeria (RC 1689175) with its principal office in Lagos, Nigeria.
2. Information We Collect
Information You Provide Directly
When you submit an enquiry form, book a consultation, request listings, join our investor list, or otherwise contact us, you may provide:
- Full name, email address, and phone number (including WhatsApp)
- Country of residence
- Investment budget or property requirements
- Property preferences (location, type, bedrooms, price range)
- Additional details included in message fields
Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP address, browser type/version, and device type
- Pages visited and time spent on each page
- Referring website or source
- Approximate geographic location (country or city level)
This information is collected using cookies and similar tracking technologies (see Section 7).
Information From Third Parties
We may receive information about you from third-party platforms such as social media or WhatsApp Business when you interact with us through those channels.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide requested services
- Send property listings and market updates (where you opt in)
- Process and manage transactions and tenancy agreements
- Improve our Website and user experience
- Comply with legal obligations under Nigerian law
- Protect our business interests, including fraud prevention
4. How We Share Your Information
We do not sell your personal information. We may share it only in the following cases:
- Legal Partners: Solicitors for transactions or title verification
- Developers: For off-plan projects you express interest in
- Service Providers: Maintenance, security, or utility vendors
- Regulatory Bodies: Where required by Nigerian law
- Analytics Providers: To understand Website usage
5. Data Retention
We retain personal information as follows:
- Enquiry Data: 24 months from last interaction
- Transaction Data: Minimum of 6 years
- Property Management Data: Duration of agreement + 6 years
- Analytics Data: Retained in anonymised form
6. Data Security
We implement reasonable security measures, including:
- Secure storage of digital records
- Restricted access to authorized personnel
- Encrypted Website connections (SSL/TLS)
Note: No electronic transmission is completely secure.
7. Cookies
We use cookies to enhance your experience:
- Essential Cookies: Required for Website functionality
- Analytics Cookies: Used via Google Analytics (anonymised)
You can manage cookie preferences through your browser settings.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal requirements)
- Withdraw from marketing communications
- Object to certain processing activities
To exercise these rights, contact us (see Section 9). We respond within 30 days.
9. Contact Us
For privacy-related enquiries:
- Email: info@jesfemmultiservice.com
- Phone: +234 807 932 8164
- Address: Lagos, Nigeria
10. Changes to This Policy
We may update this Privacy Policy periodically. Please review the “Last Updated” date for changes.
11. Applicable Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, including:
- Nigeria Data Protection Regulation (NDPR) 2019
- Nigeria Data Protection Act (NDPA) 2023
